At Peltor, your satisfaction is our top priority. Please review our refund and returns policy thoroughly before making a purchase on mypeltor.com.
What Can Be Returned?
- Items within 30 Days: You have 30 days from the date of purchase to return unused and unopened items in their original packaging for a full refund.
- Exclusions: Certain items cannot be returned, including perishable goods, intimate or sanitary products, hazardous materials, and downloadable software products. Please see the full list on our website.
How to Make a Return:
- Contact Us: Before returning any item, please contact us via email to initiate the return process.
- Proof of Purchase: You will need to provide a receipt or proof of purchase with your return.
- Return Shipping: You are responsible for covering the cost of return shipping. We recommend using a trackable shipping service and considering shipping insurance for valuable items.
- Return Address: We will provide you with the correct return address when you contact us. Do not return items directly to the manufacturer.
Refund Conditions:
- Full Refunds: You will receive a full refund for returned items that meet all eligibility criteria.
- Partial Refunds: In some cases, a partial refund may be issued for items that are used, opened, damaged (not due to our error), or returned after the 30-day window.
- Refund Processing: Once we receive and inspect your return, we will notify you via email regarding your refund status. Approved refunds will be processed to your original payment method within 30 business days.
Sale Items and Exchanges:
- Sale Items: Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
- Exchanges: We will only replace defective or damaged items. Please contact us via email to arrange an exchange.
Gift Returns:
- Gift Items: If the item was marked as a gift at purchase and shipped directly to the recipient, they will receive a gift credit for the value of the returned item.
- Non-Gift Items: If the item was not marked as a gift, the refund will be issued to the original purchaser.
Shipping:
- Return Shipping Costs: You are responsible for covering the cost of return shipping. These costs are non-refundable.
- Shipping Deductions: If applicable, the cost of return shipping will be deducted from your refund.
- Shipping Insurance: We recommend using a trackable shipping service and considering purchasing shipping insurance for expensive items, as we cannot guarantee receipt of returned items.
Contact Us:
If you have any questions regarding refunds or returns, please don’t hesitate to contact us.